Privacy Policy

The purpose of this notice

We are committed to protecting your privacy and safeguarding your personal data. Our use of your personal data is subject to the EU General Data Protection Regulation, other relevant UK and EU legislation (together Data Protection Legislation), as well as marketing rules.
In this privacy notice we explain how we will process your personal information obtained through your use of our website,, and through other interactions with you (e.g. email communication).

What does this notice cover:

  • Who we are
  • Personal data we collect
  • How we collect personal data
  • How and why we use personal data
  • Who we share personal data with
  • International transfers
  • How long we keep personal data
  • Your rights
  • Keeping personal data secure
  • Complaints
  • How to contact us
  • Changes to this privacy notice

Who we are
When we say we, us or our in this privacy notice, we mean EVA Candles Ltd. a company incorporated and registered in England and Wales with company number 11672529 and whose registered office is at 21 Montague Road, SW19 1TB, London, UK.
For the purposes of the Data Protection Legislation, we are the controller of your personal data. This means that we are responsible for deciding how we hold and use personal information about you.

Personal data we collect
Personal data means information which relates to an identified or an identifiable individual.

Types of personal data we may collect Examples
Identity data Identity data
Contact data Address; billing address; email; telephone number;
Transaction data Details of orders placed, and purchases and payments made through our website;
Profile data Interests; preferences; feedback and survey responses; 

Professional data
Job title; name of business or organisation; professional credentials; professional contact details;
Usage data Services you signed up to (e.g. our blogs); events you attended or expressed interest in;
Enquiries data Details of enquiries submitted via our website or emailed to;

IT data Logins and usernames to our portals; encrypted passwords;
Technical data Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.


We do not routinely collect any special categories of personal data about you (meaning information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, your health, and genetic and biometric data), nor do we collect any data relating to criminal convictions and offences.

We do not provide goods/services directly to children or proactively collect their personal data. If you believe that we have received information relating to or from persons under the age of 18 please contact us. If we become aware that a person under the age of 18 has provided us with personal information we will take steps to delete such information.

We may also collect, use and share anonymised, aggregated data such as statistical or demographic data for any purpose. Anonymised data may be derived from your personal data but is not considered personal information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate information on how you use our website to calculate the percentage of users accessing a specific website feature.

Before you disclose to us the personal information of another person you must ensure that you have a lawful basis to do so. For information on when and how you can lawfully disclose personal data, please see the Information Commissioner’s Office Guide to the General Data Protection Regulation .


How we collect personal data
We collect most of this information from you direct. However, we may also collect information from other sources.

 Type of source Examples
Your use of our website when you sign up to our mailing list; submit an online enquiry; subscribe to our blogs; complete a survey; or give us your feedback; place orders and buy products through our website;
Direct interactions with you when you first contact us (e.g. by phone or email); when you sign up or attend our seminars or networking events; when you give us your business card; when you register interest in our services;
From publicly accessible sources your website; your professional profiles on social media platforms (e.g. LinkedIn, Facebook, Twitter); professional networking groups and databases;

Directly from a third party
another organisation or professional who told us that you would like to hear from us; 

Automated technologies or interactions
As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details.

How and why we use personal data
Under the Data Protection Legislation, we can only use your personal data if we have a proper reason for doing so. For example, because:

  • you have given us your consent;
  • it is necessary for the performance of a contract;
  • it is necessary for our legitimate interests or those of a third party;
  • or we must comply with a legal obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than:

  • to place cookies on your device (please see our Cookie Policy [insert as link] for further details);
  • to send you electronic marketing communication;
  • if we want to share your details with a third party (e.g. because we think that their products, services, or event might be of interest to you)

Where your permission is required, we will ask you for such consent separately and clearly. You have the right to withdraw consent to marketing at any time by emailing us at or using the ‘unsubscribe’ link in our marketing emails. Even if we are not required to obtain your consent for marketing purposes, you can still opt-out of receiving marketing communications at any time, so you are still in control.

If you submit personal information for publication on our website or another location, we will publish and otherwise use that information in accordance with the permission which you grant to us.

We will use your personal data if we need to do it to perform our obligations under a contract with you, or if it is necessary for a contract which we are about to enter with you. For example, if we need to:

  • register you as a new customer or administer your account;
  • manage our relationship with you (e.g. to respond to your enquires or to notify you about changes to our services);
  • process or deliver your order;
  • enable you to partake in a competition or a prize draw;
  • provide after sale care services (e.g. technical support);

Legitimate interests
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We rely on our own, and/or or a third party’s legitimate interests, when we process your data for the following purposes:

  • to provide our products and services to, and manage our relationship with our customer or prospective customer whom you represent;
  • to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
  • to interact with you professionally (e.g. if you represent our client, supplier or business partner);
  • to manage your account and our relationship with you;
  • to manage payments, fees, charges, and to collect debts which you may owe to us;
  • to deal with your enquiry unrelated to a contract which we may have with you;
  • to provide you with a free service (e.g. enable you to use our website tools);
  • to ask you to leave a review or complete a survey;
  • to send you our updates or other electronic marketing communications which you subscribed to, or otherwise requested;
  • to increase our business or promote our brand through delivering relevant website content and advertisements to you and marketing communication;
  • to measure or understand the effectiveness of the advertising we provide to you;
  • to improve our website, products, services, marketing, and customer relationships and understanding;
  • to conduct web analytics;
  • for the prevention and detection of fraud; and
  • for the establishment, exercise or defence of legal claims.

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or structure of our business.

Legal obligation
We may process your personal data to comply with our legal obligation. For example, to:

  • notify you about changes to our terms or privacy policy;
  • address your complaint; and
  • comply with a request from a competent authority.

Who we share personal data with
We may share your information with third parties for the purposes set out in this notice. For example, we may:

  • share your personal data with our suppliers which we use to operate our business (for example PayPal;
  • disclose your personal data to professional advisers (e.g. lawyers, accountants, auditors or insurers) who provide professional services to us;
  • disclose your personal data to certain third parties, if specifically requested or agreed with you (e.g. if you ask us to introduce you to a third party);
  • disclose and exchange certain information with law enforcement agencies and regulatory bodies to comply with our legal obligations; and
  • share some personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

International transfers
We may transfer your personal data to a destination outside of the United Kingdom. Transfers of data outside the European Economic Area (EEA) are subject to special rules under the Data Protection Legislation. You can find information in this regard at the European Commission’s website.

We use cloud-based platforms and tools for the purpose of running our website, selling our products and our marketing activities. The providers of these tools are based either in the EEA, Canada or the US. Those who are based in the US subscribe to the EU-US Privacy Shield framework. Transfers of personal data to commercial organisations based in Canada and to organisations subscribing to the Privacy Shield framework are deemed by the European Commission to provide an appropriate level of protection.

How long we keep personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. For example, if you:

  • purchase our products, we will hold your data for the purposes set out in this policy for up to six years from the date of the purchase;
  • subscribe to our updates, we will hold your data for that purpose until you unsubscribe or otherwise tell us that you no longer wish to receive such communications; and

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your rights
You have a number of rights in relation to your personal data, which allow you to access and control your information in certain circumstances. You can exercise these rights free of charge, unless your request is manifestly unfounded or excessive (in which case we may charge a reasonable administrative fee or refuse to respond to such request).

Under certain circumstances, you have the following data protection rights:

 Your right
Access This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Rectification The right to require us to correct any inaccuracies in your personal data.

Erasure (to be forgotten) The right to require us to delete your personal data in certain situations.
Restriction of processing The right to require us to restrict processing of your personal data in certain circumstances (e.g. if you contest the accuracy of the data we hold).
Data portability The right to receive, in certain situations, the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party.
To object The right to object at any time to your personal data being processed for direct marketing (including profiling) or, in certain other situations, to our continued processing of your personal data (e.g. processing carried out for the purpose of our legitimate interests).
Not to be subject to automated individual decision-making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you, or similarly significantly affects you.

If you would like to exercise any of those rights, please contact us at

Please let us know what right you want to exercise and the information to which your request relates.

For further information on your rights, please see the Information Commissioner’s Office Guide to the General Data Protection Regulation .

Keeping personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We hope that we can resolve any query or concern you may raise about our use of your information. You may contact us by using the contact methods set out in the How to contact us section of this policy.

The Data Protection Legislation also gives you a right to lodge a complaint with a supervisory authority, in particular in the European Union (or the European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws has occurred. The supervisory authority in the UK is the Information Commissioner, who may be contacted at or by telephone on: 0303 123 1113. We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office, so please contact us in the first instance.

How to contact us
If you have any questions about this privacy notice, (including any requests to exercise your legal rights) please contact us by:
(a) using our online contact form at:;
(b) email at; or
(c) post to: 21 Montague Road, SW19 1TB London, UK.

Changes to this privacy policy
This privacy policy was last updated on 15th October 2018.

We may change this privacy notice from time to time, when we do we will publish the new version of the policy on our website. We may also inform you via email or post.